Terms and Conditions

About Us Laptrays4u consistently endeavour to give total satisfaction. If you have any queries or comments please email us your Contact details: We are based in Waterlooville Hants UK.

Making a Purchase Making a purchase could not be easier. Just browse through our Product Range, lap trays & Other items, and click on the item you wish to purchase. After you have finished your selection(s), complete the transaction and pay for the item(s) via PayPal or Credit/Debit card in the normal way. Shipping costs for your order are given near the end of the payment transaction. Please note that you must own the copyright to any images you submit for use with personalised products. Service may be refused if we suspect that you do not own the copyright to the image(s).

Shipping & Handling Postage & Packaging is charged based on weight in Kg. All shipments are made through Royal Mail and are sent using Recorded Delivery services and tracked, or AirSure for international customers.

Delivery Schedule Lap trays and accessories will take up to 3 business days to be despatched. PopArt can take longer depending upon commissions undertaken.

Privacy Policy Laptrays4u do not disclose buyer's information to third parties for commercial gain under any circumstances, and work within the guidelines laid down in the Data Protection Act 1998.

Returns & Cancellations  Laptrays4u will not accept returns on personalised products unless there is a fault with the product or if the artwork was not printed as requested via e-mail. Damaged items during transport can be replaced providing photographic evidence is emailed of the damage, this is required to aid us with our claim with  Royal Mail. Once photographic evidence has been received a replacement will be dispatched. If you cannot provide photographic evidence the order will have to be returned in its original packaging via a signed for service such as recorded delivery. PLEASE CONTACT US FIRST BEFORE RETURNING ANY ITEM. The cost of returns will be made by the customer. Please note that when returning an item, an e-mail must be received by us outlining the details of the return, and this must be performed within 14 days from the day after receiving the item. If a customer cancels their order we incur a merchant fee of £1.52, this will be passed on to the customer and deducted from any refund for a cancelled order. Laptrays4u can not improve any artwork beyond its original state, therefore can not accept returns for personalised products if you’re not happy with the image reproduction. We have endeavoured to follow the distance selling regulations. PLEASE CONTACT US FIRST BEFORE RETURNING ANY ITEM. Thank you

Guarantee We are confident in the quality of our Lap Tray products and we observe the Distance Selling Regulations. Customer satisfaction is our number one priority. Although we do not recommend the use of extremely hot drinks with our lap trays, we cannot be held responsible for any accidental spillage that may occur during the use of our products, or any injury as a result of a spillage or misuse of any of our products. Our lap trays are covered by a 1 Year Guarantee. This guarantee is given in confidence as our products are manufactured in England where we can have full control over materials, design and quality control. All our lap trays are quality checked at each of the 14 points of the production process. The guarantee covers workmanship such as the frame coming loose, stitching coming undone, bean bag coming loose.

 

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